I had called three numbers – all automated systems and no one to speak to. Hence my parcel remains unidentified. (I am assuming it’s a book from a publisher at this stage as I have ordered nothing.) I found the depot number on an internet forum but no one answered. I tried to arrange redelivery on the site but it was in ‘maintenance’. Their card says they hold undelivered items for three days only. The result was that I tweeted this:
DPD is a most absurd company. Why do companies use them? They hold a non-delivery for 3 days only. To arrange a timeslotted re-delivery they charge either £6 or £12 & Saturdays are only available for £12. Collections have to be timeslot booked (they are more important than the Queen’s gynae). And if I collect I have a 30mile round trip to do…
So I guess whoever sent me a parcel via DPD wasted their money as I can't be arsed.
The depot to which I’d have to travel is only accessible by car. I’m lucky I still one have to consider that option, but at 30 miles why should it cost me so much to collect something I am not expecting? (That said, it might come in at slightly less cost than a delivery to meet my needs.)
I’ll bet DPD presents a very efficient and cost-effective interface for its customers. However, it fails big time on the follow through service.
So, whoever you are, use this white elephant if you choose, but I am sure I will not be your only undelivered return. And do enjoy your return when it arrives.
FYI, their charges, quoted exclusive of VAT to make you feel it's cheaper.